Refund Policy

Digital Product Policy

As we provide digital downloads of synthetic datasets, our refund policy is designed to be fair while acknowledging the nature of digital products.

Eligibility for Refunds

We offer refunds under the following circumstances:

• The dataset files are corrupted or cannot be downloaded
• The dataset structure significantly differs from what was advertised
• You have not yet downloaded or accessed the dataset files

Refund Timeline

Refund requests must be submitted within 14 days of purchase, provided you have not downloaded the dataset files. Once files have been downloaded, we cannot offer refunds due to the digital nature of our products.

How to Request a Refund

To request a refund:

1. Contact our support team at steven@peoplesets.com
2. Provide your order details and explain the issue

Our team will review your request and respond as soon as possible. We may ask for additional information to process your refund.